Canopy by Hilton Cancun La Isla | Hotel in Cancun

| 9.0 (716 Reviews) |  1 Bathroom
La Isla Hotel | Canopy by Hilton Cancun La Isla

Hotel in La Isla, Cancun

Luxury Cancun hotel connected to a shopping center, steps from La Isla Shopping Mall
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.


Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. free rollaway/extra beds! free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately usd 31 per person pet fee: usd 75 per pet (varies based on length of stay) service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Food and water bowls are available pets allowed for an extra charge of usd 75 per pet (varies based on length of stay) pets cannot be left unattended service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Gitta
Jan 2, 2026 01:37:23 AM
Review Score:   4
Summary: I would pick a different hotel. Pros: food is good, the rooftop pool and bar are managed ok, and the room is OK. Cons: poor service at the front desk, our room was 2h late to check in after multiple complaints- didn’t get a check in until 5:30pm and seems like this is standard, they do not have enough cleaning staff, our room was never cleaned for two days and they didn’t even get to our room to clean it until 7pm the final day, it is a 15-20 min walk to the beach (stay on the other side of the street at many other hotels like Westin or aqua and you get beach access but not here), breakfast is good but they are understaffed so it takes forever to get coffee or a seat, the key to our room never worked and we had to change it 5x.
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